Frequently Asked Questions

Course entry requirements

Do I need to pass an English literacy test to complete a HealthCert course?

HealthCert Education does not set an English proficiency level as an entry requirement into our courses. You do not have to pass an International English Language Testing System (IELTS) test. However, the courses are delivered in English and it is expected that you have sufficient proficiency in listening, reading, and writing in the English language.

Choosing a course

How do I know which course is most suitable for me?

Our courses cater to medical professionals with ranging levels of expertise and interests, and offer complete learning pathways from foundation to advanced knowledge. Our team of dedicated Education Advisors can help tailor a professional development plan to suit your interests, career goals, and CPD requirements, with consideration to previous training that may qualify for Recognition of Prior Learning.

What is the difference between the Skin Cancer Medicine and Skin Cancer Surgery pathways?

The Skin Cancer Medicine pathway is designed to teach how to diagnose and treat skin cancer. Thus, it includes how to perform a skin examination with the use of dermoscopy. It also teaches how to treat skin cancer with basic surgical techniques and other modalities like cryotherapy, cautery, and topical therapies. Finally, it provides a management pathway when malignant lesions are found.

The Skin Cancer Surgery pathway focuses solely on the surgical management of skin cancer. There is no training in the diagnosis of skin malignancies. It assumes a level of prior training and experience, such that doctors are comfortable to perform biopsies and elliptical excisions and techniques like buried sutures. It is expected that a doctor has performed about 50 excisions with primary closure. This pathway teaches the more advanced techniques of flaps and grafts and then looks at how these procedures can best be applied to the head and neck and other challenging areas for a good cosmetic outcome.

The best pathway for you will depend on your learning and career goals. The Professional Diploma of Skin Cancer Medicine program will equip you with the knowledge and skills to confidently manage most skin cancer and melanoma cases that require an ellipse or partial thickness lower leg graft. The Professional Diploma of Skin Cancer Surgery program will provide you with greater knowledge and skill to surgically manage more skin cancers that require advanced closures on challenging sites but may require further training in the diagnosis and management alternatives.

With the design of our pathways, we normally recommend that doctors achieve the Advanced Certificate of Skin Cancer Medicine (stage two of the Skin Cancer Medicine pathway) prior to progressing with the Professional Certificate of Skin Cancer Surgery (stage one of the Skin Cancer Surgery pathway).

Should you need clarification as to which pathway will help you to meet your learning goals, please contact a HealthCert Education Advisor.

What are the different study options and locations?

HealthCert Education certificate courses are available entirely online – start anytime and study at your own pace. Flexible completion times and exam extensions are available. You may also choose to attend an optional practical workshop held throughout the year in Melbourne, Sydney, Brisbane, Perth, or Adelaide.

To develop your clinical skills further, we encourage you to participate in our clinical attachment programs, giving you the opportunity to observe experts, ask questions, and receive guidance. Clinical attachments are available in the areas of skin cancer medicine, general dermatology, aesthetic medicine, and non-scalpel vasectomy.

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Financial matters

What are the costs and payment options of the courses?

Course fees vary based on the program and study option selected (fully online vs online + optional practical workshop). Payments can be made upfront or in monthly instalments. Special rates and various payment options are available. GP registrars and doctors in training enjoy a scholarship of up to $500.

What is included in the course fee?

For your one-time investment, you will receive unlimited access to all course content, additional learning materials, ongoing post-course support, and more.

  • Online pre-course activities to be completed in your own time.
  • Online video modules to be viewed, replayed, and completed at your convenience.
  • All presentation slides and further learning materials available for permanent access and download.
  • Instruments and consumables for practical sessions during the optional workshop.
  • Post-course online assessment to be completed in your own time.
  • Ongoing post-course support in live tutorials with the opportunity to discuss cases with course presenters.
  • Access to the HealthCert Education Community with additional free learning opportunities, special offers, and other benefits.
Why are HealthCert Education courses the price they are?

All HealthCert Education courses come with unique benefits and represent a great investment in your professional development, including:

  • All courses are quality-assured or reviewed by esteemed universities or renowned teaching institutions.
  • All course presenters are experienced clinicians and/or industry experts in their field.
  • Many of the HealthCert Education courses provide pathways to various master’s degrees. As HealthCert Education is an internationally recognised leader in medical education, completion of certain courses can lead to credit or recognition of prior learning (RPL) with internationally renowned universities.
  • Participants receive relevant CPD hours to meet professional development requirements. Completion of just one single Professional Certificate, Advanced Certificate, or Professional Diploma course meets your entire 50 hours annual CPD requirement!
  • Participants gain access to a valuable post-course support program, including live tutorials with the opportunity to ask questions and submit cases for discussion.
Are HealthCert Education courses approved for the Rural Procedural Grant?

HealthCert Education online certificate courses and practical workshops in skin cancer medicine, skin cancer surgery and clinical procedures are approved for the Rural Procedural Grant (RPGP). The RPGP provides financial assistance to GPs who provide procedural, emergency medicine or/and emergency mental health services in unsupervised settings in rural and remote areas. This includes the ability to claim for online education for a limited time. Procedural GPs can receive up to $20,000, and GPs providing hospital-based emergency and/or emergency mental health services can receive up to $6,000 per financial year. Learn more at https://www.racgp.org.au/the-racgp/faculties/rural/rural-procedural-grants or https://www.acrrm.org.au/support/grants/rpgp

What is HealthCert Education’s Unique Learning and Total Satisfaction Guarantee?

HealthCert Education is committed to providing top-quality education. To ensure this happens, we back all our courses with a unique satisfaction guarantee. If within 7 days of course enrolment you are not satisfied with the course, get in touch with us to receive a full refund or attend the practical workshop again at no cost. No questions asked.

Course cancellations and transfers

What happens if I can't attend a practical workshop?

Should you be unable to attend a practical workshop you have registered for, please inform us asap at admin@healthcert.com. This will allow us to make your place available to waitlisted doctors. Click here to know more details on the cancellation charges and course transfers.

Studying a course

Why does HealthCert Education have professional requirements?

HealthCert Education is an accredited professional development provider and a major CPD provider for RACGP. We take our professional development responsibilities seriously and enable all GPs who attend our courses to consider key elements of professional development. These include planning how they will use their professional learning in their practice, compiling resources in the field, identifying a network of professional colleagues for support, joining professional associations and taking advantage of all they offer, keeping up-to-date with research, reflecting on their own practice for continuous improvement, and seeking best practice from around the world. These elements of professional development are also helpful for various types of credit from HealthCert Education courses to postgraduate pathways.

Why do I have to self-submit outcome measurement tasks for the Professional Certificate and Advanced Certificate courses?

Outcome measurement tasks are not mandatory for HealthCert Education Professional Certificate and Advanced Certificate qualifications. Each GP’s practice is different, and GPs can meet their annual outcome measurement requirements from their daily work. For this reason, these tasks have not been mandated by HealthCert Education as part of these qualifications. They are optional.

GPs who wish to undertake one of the optional outcome measurement activities available at HealthCert Education can ask for help in selecting a task that is relevant for their practice, use a HealthCert Education guidance document for self-submission of that task and, if needed, request live telephone support from HealthCert Education as they self-submit.

Why do I have to self-submit the clinical audit for the Professional Diplomas?

The RACGP has requested that GPs self-record clinical audits to claim measuring outcome hours. Therefore, HealthCert Education is not able to upload hours on behalf of GPs. GPs can use a HealthCert Education guidance document for self-submission of their clinical audit and request live telephone support from HealthCert Education as they self-submit.

Attending a workshop

What do I need to bring to a practical workshop?

If you have not already provided your RACGP or ACCRM number, please bring this information to the event. Please review the venue information that was emailed to you so you can find us on the day. Please bring a jacket with you as rooms can be cooler for some. Our recommended dress code is smart casual with enclosed shoes (for your safety throughout the practical sessions).

What does HealthCert Education supply during workshops?

We supply all consumables, pens, and pads, plus catering for morning, lunch, and afternoon breaks. Please note that in an attempt to reduce our environmental footprint, we have adopted a green printing policy and will no longer provide printouts of presentation slides at education events. Please download the presentation slides from the e-Learning portal prior to attending the course so you can follow presentations on your laptop or tablet and take notes. At the workshop, you will also be offered a printed learning journal and a notepad. A power point will be available at your desk to connect your device. We hope this will decrease material waste which is a detriment to the natural environment. Thank you for helping us contribute to a greener planet!

Does HealthCert Education organise flights and accommodation for the workshops?

The price of practical workshops does not include any transport or accommodation. While HealthCert Education is not a travel agent, we do have access to suggested hotels in the area of your workshop. If you have already enrolled, this information can be found in the venue and agenda information in the email received. If you have not enrolled and would like this information, please contact admin@healthcert.com.

Alumni post-course support

What is the Alumni Support Program?

Completion of any HealthCert Education course or attendance at a practical workshop will give you access to the HealthCert Education Alumni Support Program, which includes:

  • Access to special alumni rates for new courses in their first year of release.
  • Special alumni price for HealthCert Education conferences.
  • Exclusive advanced access to HealthCert Education events.
  • Access to the HealthCert Education Skin Cancer Blog where you can discuss cases and ask questions of the course presenters.
  • Regular alumni webinars pertaining to the course(s) you have attended. These will provide content review of the course and an opportunity to discuss case studies.
  • Access to the video lectures seen during the course(s) you have studied as a useful revision tool.

eLearning support

What do I need to know about the shift from Canvas to Docebo?

From 30 November 2023, HealthCert Education migrated our eLearning platform from Canvas to Docebo. All your current course content and progress has been migrated to the superseding system, which is accessible at https://learn.healthcert.com.

After completing a course, HealthCert alumni have unlimited access to all course content (replays, readings, videos, etc) via the HealthCert Community, which you are invited to join for free at https://community.healthcert.com.

If you have any questions or concerns, please speak to your Education Advisor or email us at admin@healthcert.com. We look forward to creating a more efficient and effective online learning experience for our HealthCert Education community.

How can I access my e-Learning login details which I have forgotten?

Visit learn.healthcert.com. Log in by entering your username and password. Your username is the email address that your original details were sent to. If you are unable to log in, please click “Forgot password” to create a new password.

If your password reset email is not immediately sent through to your preferred email address, please check your spam or junk folder in the first instance. If it has not been sent there, please ensure you are requesting the new password with the email address originally provided on your registration.

If you are still experiencing difficulties please email admin@healthcert.com for additional support and investigation.

How can I speed up the e-Learning site when it is loading slowly?

Clear the browser cache on your computer/laptop/phone to increase the speed.

How long do I have to complete my post-course assessment?

The standard and recommended time to complete the post-course assessment is three months after enrolment once you have completed all modules and/or attended the optional practical workshop component. However, course completion is flexible and self-paced. If you require an extension, please email admin@healthcert.com.

Certificates

How will I receive my certificate?

HealthCert Education is pleased to issue digital credentials for alumni. Digital credentials are a permanent online record of your successful completion of a HealthCert Education course and are issued to all course participants in addition to PDF certificates. If you are based in Australia, you also have the option to order a hard copy of your digital certificate for a small additional fee.

What are the advantages of a digital certificate?

Digital credentials are:

  • Accessible: You can access your certificate online anytime, share it on your professional and social networks in a few clicks, and download and print it for display in your office.
  • Verifiable: Your patients and colleagues can scan the QR code on your certificate to easily view the details of your achievement.
  • Secure: Digital credentials are encrypted and protected by digital signatures, making them less vulnerable to fraud and theft.
  • Portable: Digital certificates can be easily stored and shared online for your convenience and won’t get lost or damaged.
  • Cost-effective and environment-friendly: Digital certificates let you enjoy less printing and shipping costs, use less paper, and produce less waste.
  • Evergreen: Keep a lifelong record of your achievements with indefinite storage and tracking.
  • Customised: Digital credentials are customised to include your name, qualifications, and other information, so they are always personal and professional.
  • Optional hard copy: If you are based in Australia, you also have the option to order a hard copy of your digital certificate for a small additional fee.
What can I do if I haven’t received my certificate?

For your HealthCert Education certificate to be issued, all aspects of the pre- and post-course assessment must be completed. Please check your e-Learning portal to ensure these activities have been completed.

How long does it take to receive my certificate?

Your HealthCert Education certificate will typically be issued within a week following the full completion of your course, generally sooner. If you have not received the certificate, please email admin@healthcert.com. and we will assist immediately.

Can I get a reprint of a The University of Queensland certificate for a previously completed course?

Unfortunately, The University of Queensland has advised it is against university policy to provide a reprint of previous certificates. If you wish to obtain a HealthCert Education certificate of attendance, please send your request to admin@healthcert.com.

Certification and accreditation

Is HealthCert a major CPD provider for RACGP?

From 2023, we have forged a partnership with the RACGP, with HealthCert Education as a major CPD provider! Together we are set to elevate CPD education for medical professionals in Australia. You can conveniently access all HealthCert Education CPD activities through your RACGP dashboard, and you also have the option to search for a specific RACGP activity number on the HealthCert website.

Is HealthCert a Vocational Training Provider?

HealthCert Education is not a Vocational Training Provider. We are a professional development provider; that is, we provide training for already competent, qualified professionals.

As an RACGP Major CPD Provider, HealthCert Education's goal is to expand GPs' knowledge of procedures by providing brand-free demonstrations and interactive presentations from experts in the field, in a clear and systematic manner, with practical hands-on activities and a focus on patient safety.

We encourage all GPs, as qualified professionals, to seek and comply with regulations for practice in specific areas and ensure they have appropriate insurance coverage.

Depending on their prior qualifications and experience, GPs may decide to enrol in HealthCert Education online courses, face-to-face courses, clinical attachments, conferences, or masterclasses in addition to networking with a wide range of suppliers to compare their products and support services and seeking professional mentors and professional association membership.

Is there a Professional Development Audit Committee at HealthCert Education?

Yes, the HealthCert Education Professional Development Audit Committee reviews professional development submissions that are:

  • not for assessment by examination
  • not for self-submission by CPD Homes
  • not purely reflective

in order to ensure that professional development for all disciplines at HealthCert Education are reviewed.

Feedback from the HealthCert Education Audit Committee will be provided to participants, as appropriate, to provide helpful advice for future professional development submissions.

What is HealthCert Education’s relationship with The University of Queensland?

In 2006, HealthCert Education and The University of Queensland (UQ) developed a suite of skin cancer certificate courses specifically targeted at primary care physicians. In 2017, 10 years and almost 7,000 alumni later, we unfortunately have to part with our foundation partner UQ due to their organisational change and restructuring of the School of Medicine. Past HealthCert Education course participants who have received a UQ skin cancer course certificate will receive full recognition of prior learning into the new HealthCert Education certificate and professional diploma programs in Dermoscopy, Skin Cancer Medicine, and Skin Cancer Surgery. Learn more.

A note from Professor Nicholas Fisk, Executive Dean, Faculty of Medicine and Biomedical Sciences, The University of Queensland:
[…] UQ School of Medicine and HealthCert Education Education have enjoyed a long and fruitful partnership spanning 10 years, and during this time have collaboratively grown a series of skin cancer-focused workshops targeted primarily towards GPs. […] The Faculty of Medicine and Biomedical Sciences (M+BS) is moving into a new organisational model in early 2017. […] One of the outcomes […] is that the Faculty will not be in a position to continue the relationship with HealthCert Education. […] We have appreciated the collaborative and mutually beneficial partnership that has seen HealthCert Education grow in size and scope throughout our association and we wish you all the very best for your future endeavours. Thank you for the opportunity to have been involved in the development of HealthCert Education’s skin cancer training for GPs.”

What is HealthCert’s relationship with Bond University?

Bond University provides quality assurance for HealthCert Education professional diploma programs in several fields.

About Bond University
Bond University is Australia’s leading independent not-for-profit university. In the 2017 Good Universities Guide, Bond University was awarded more 5-star ratings in the student experience category than any other university in Australia, for the eleventh year in a row. Bond University’s Faculty of Health Sciences and Medicine is recognised for the excellence of its education and research in the medical, health and sports sciences fields. The Faculty offers a personalised educational experience where students enjoy small class sizes, assured placements and work experience opportunities, as well as comprehensive use of industry equipment and the latest technologies.

Does completion of a HealthCert Education course enable IMGs to move to and practice in Australia?

HealthCert Education provides professional development courses which are CPD-accredited and university-assured in Australia. If you are an international medical graduate (IMG) wishing to move to Australia, you will need to make your own migration arrangements and should also apply to be registered with the governing body, AHPRA, to practice as a doctor in Australia. Once you are registered to practice in Australia, you will also be able to utilise the skills you have learned from your HealthCert Education course. You can learn more at www.ahpra.gov.au

Are HealthCert Education courses recognised by the Royal New Zealand College of General Practitioners?

Joint fellowship with RACGP
Doctors practising in Australia and who hold reciprocal Fellowship with the Royal Australian College of General Practitioners (RACGP) will report their CPD to the RACGP whilst working full-time in Australia. However, if you intend to hold a New Zealand practising certificate and to practise in New Zealand for any portion of the year, you will need to report your CPD to both Colleges. All activities endorsed by the RACGP for their CPD program are recognised by the College, and can be claimed as endorsed activities; however, New Zealand CPD requirements include compulsory peer review and audit of medical practice components, which are optional in the CPD program in Australia.

How does HealthCert Education comply with the World Federation For Medical Education’s global standards in CPD?

The World Federation For Medical Education recommends a set of global standards in CPD which can be divided into nine areas (defined as broad components in the process, structure, content, outcomes/competencies, assessment, and learning environment of CPD), covering:
1. Mission and outcomes
2. Educational program
3. Assessment and documentation
4. The individual doctor
5. CPD provision
6. Educational resources
7. Evaluation of CPD activities
8. Organisation
9. Continuous renewal

HealthCert Education meets these standards through the following channels:
1.1 Mission: Website
1.2 Professionalism and autonomy: Website
1.3 Outcomes of CPD: Course outlines, education guide and eLearning
1.4 Participation in formulation of mission and outcomes: RACGP, GPs and stakeholders involved
2.1 Framework of CPD activities: Course outlines and education guide
2.2 Content of CPD activities: Course outlines, education guide and website
2.3 Relation between CPD and service: Website process and GP submissions
3.1 Assessment methods: Training handbook
3.2 Documentation of CPD: eLearning
4.1 Motivation: Education Advisor services
4.2 Learning strategies: Systematic presentations
4.3 Influence of individual doctors on CPD: Education Advisor service and RACGP design with GPs
4.4 Working conditions: Reflective activities
5.1 Recognition policy: RPL
5.2 Provider obligations and development: COI policy trainers handbook
5.3 Role of medical schools: Quality assurance and university partners
6.1 Physical facilities: Venues and eLearning
6.2 Learning settings: Venues, eLearning and clinical attachments
6.3 Information technology: Canvas
6.4 Interaction with colleagues: Collaboration opportunities
6.5 Formalised CPD activities: Local, national and international CPD
6.6 Medical research: Quality development activities
6.7 Educational expertise: Training handbook
6.8 Learning in alternative settings: Freedom of movement, local, national, international
7.1 Program monitoring and evaluation: Evaluation procedures
7.2 Feedback to providers: Focus groups and feedback
7.3 Involvement of stakeholders : RACGP and ACRRM quality stakeholders
8.1 Documentation and needs for planning: Website, learning guarantee
8.2 Academic leadership: Medical and educational leaders’ biographies and CV
8.3 Budgets and resources: Fund CPD for employees, scholarships for registrars
8.4 Administration: Admin structures, organisation chart and role descriptions
9.1 Continuous renewal: Review process, continuous improvement, minutes

Postgraduate studies and professional pathways

Where does HealthCert Education fit in the AQF levels?

The AQF levels range from Level 1 (Certificate 1) to Level 10 (Doctoral degree). The lower levels are normally delivered by a Registered Training Organisations (RTO) and they are vocational competency-based qualifications. The higher levels are normally delivered by a university or Higher Education Provider (HEP) and they are academic/research based qualifications.

As an accredited professional development provider, HealthCert Education does not fit into the AQF levels - we offer Professional Diplomas, not vocational diplomas, or higher education diplomas. However, HealthCert Education has used similar language and concepts to AQF Level 8 in our Professional Diploma courses. Some universities are willing to recognise the prior learning of HealthCert Education qualifications towards Graduate Certificate/Graduate Diploma units and provide a pathway to master's degrees. In some cases, there are additional requirements that must be met in order to access the pathway. Please contact a HealthCert Education Advisor to learn more.

Does HealthCert Education certify competence?

HealthCert Education is a professional development provider, and not a competency-based vocational training provider.

Upon completion of the Medicinal Cannabis program, will I be qualified to prescribe CBD?

GPs working in Australia (except for in Tasmania) may prescribe Medicinal Cannabis, however, as part of the guidelines of the Therapeutic Goods Administration Special Access Scheme-B, you will need to acknowledge that you have the knowledge necessary to do so. The HealthCert Education Medicinal Cannabis program will equip you with the knowledge required to manage and prescribe medical cannabis for various conditions and can serve as part of your documentation showing that you have undertaken education in this field when you decide to become an authorised prescriber. More information here

Academic freedom and integrity

Does HealthCert Education support academic freedom?

Academic freedom is the freedom of students and teachers to study, teach, and pursue knowledge and research without unreasonable interference or restriction from institutions or other sources. At HealthCert Education we value academic freedom and facilitate free choice of studies from all available topics without high pressure selling for any one program. HealthCert Education will take action on any breeches of academic freedom and reserves the right to discipline any HealthCert Education staff member who breeches academic freedom principles.

Does HealthCert Education support academic integrity?

Academic Integrity is important at HealthCert Education. Your HealthCert Education qualifications should represent your own learning journey. Your studies should be genuine and honest.

Academic integrity is the guiding principle for all that you do when studying with HealthCert Education; from taking exams to writing reflective papers and submitting cases for review. It requires that you recognise and acknowledge information from other sources and take credit only for ideas and work that are yours.

At HealthCert Education we assume that GPs are trusted professionals of the highest integrity. They do not: cheat in exams, receive help without acknowledging it, pay others to do assignments, plagiarise, or provide false information in order to meet course requirements.

HealthCert Education acts quickly on any evidence of academic misconduct and reserves the right to withdraw academic recognition and advise the related professional organisations should any misconduct be proven.

Cosmetic medicine in New Zealand

How can I start practising cosmetic procedures in New Zealand?

This statement outlines the Medical Council of New Zealand's expectations of doctors who perform cosmetic procedures. These include standards relating to training, skill and expertise, advertising and obtaining consent from the patient.

How to start practising cosmetic procedures in New Zealand
One way to start offering cosmetic procedures in NZ is through a mentorship program which is called a collegial relationship. At present, doctors may search for their own mentor with the required registration here. After gaining experience under this collegial relationship, New Zealand doctors may then decide to apply for the experiential pathway below.

The experiential pathway (for doctors with cosmetic experience)
The experiential pathway to the New Zealand Society of Cosmetic Medicine (NZSCM) may lead to only one year of study needing to be completed with the NZSCM, rather than the full two-year program. Evidence must be provided to the NZSCM in order to join the experiential pathway.

The HealthCert Education Professional Diploma of Aesthetic Medicine requires the submission of a Clinical Audit which includes 10 of the doctor’s own cases in aesthetic medicine. The 10 cases are great evidence of cosmetic medicine experience which is needed for the experiential pathway. New Zealand doctors can pass this on to the NZSCM in addition to their HealthCert Education qualifications in aesthetic medicine and a resume showing cosmetic experience.

To summarise, doctors may decide to:
1. Study the lower levels of aesthetic medicine with HealthCert Education.
2. Start performing cosmetic medicine under a collegial relationship in New Zealand.
3. 3. Complete the HealthCert Education Professional Diploma of Aesthetic Medicine which includes submission of their own cases.
4. 4. Apply to the New Zealand Society of Cosmetic Medicine for the experiential pathway with the following evidence: Copies of HealthCert Education qualifications, copies of own cases submitted for the Professional Diploma, resume showing cosmetic experience under collegial relationship.

Every doctor is considered separately by the NZSCM on a case-by-case basis, depending on the evidence they provide.

HealthCert 365 terms and conditions

Scope and use of HealthCert 365

The subscription grants the Customer (being the legal entity that has taken out the subscription) the right to use the HealthCert 365 Service (“the Services”). The subscription may not be used by other people or organisations.

Duration and termination of the HealthCert 365 subscription

The annual subscription runs from the date the 7-day free trial ends. For example, if the free trial is started on 1 January, the paid subscription will commence on 7 January. At the end of the 12-month period (annual subscription), the subscription will automatically be renewed for another 12 months unless terminated by the Customer in writing. The minimum subscription period is 12 months.

The annual subscription may be terminated by email to admin@healthcert.com one month before the expiry of the subscription. The agreement cannot be terminated for a period of subscription already initiated and the Customer will not be entitled to a refund for that subscription period.

The Customer may terminate any subscription free of charge within the 7-day trial period however will not have any related CPD activity recognised. HealthCert 365 shall (without prejudice to any other rights or remedies it may have) be allowed to terminate the subscription immediately without giving the Customer prior notice if the Services or subscription is misused (including, but not limited to, use by other people or organisations).

Alternative to subscription

HealthCert 365 offers alternative methods to access the learning and content through a range of certificate and professional diploma courses as well as access to practical workshops.

Price and payment terms

The charges are listed on the website. Upgrades to other options within the HealthCert suite of courses do not form part of the HealthCert 365 subscription. The first invoicing period begins from the date the Customer commences their annual subscription (after trial period) and will run for exactly 12 months. After that period, annual services are invoiced for the next period (annual). Credit card merchant fees are charged to the Customer.

If the subscription is not paid by the due date, a first reminder will be sent to the Customer. If the subscription remains unpaid 10 days after the date of the first reminder, access to the Services will be denied until a remedy has been sought.

Neither HealthCert Education nor HealthCert 365 will not be responsible for any loss, damage, costs, expenses, or other claims of the Customer resulting from the suspension of the Services. The Customer agrees to the use of e-mail (using an e-mail address specified by the Customer) or another electronic method of transmission as the medium for entering into a subscription agreement, sending invoices and reminders.

Operating stability

HealthCert 365 aims to provide the highest possible degree of operating stability but is not responsible for any breakdown caused by factors beyond its control. Such breakdown includes but is not limited to power failures, errors occurring in modem equipment, ADSL connections, telecommunications connections or the like. In all events, HealthCert365 aims to re-establish normal operations as quickly as possible.

Maintenance of the System

HealthCert365 is entitled to make operational changes to the Service for improvements or otherwise (for example by developing or updating software) without giving the Customer prior notice. In some circumstances it may be necessary to suspend access to the Services, usually between 11pm and 6am AEST. Notice of such a suspension will be given to the Customer in advance. HealthCert365 will not be responsible for any consequences of such a suspension where notice has been given.

Rights

The System remains the full property of HealthCert365. HealthCert365 may at any time transfer its rights and obligations under this agreement to any economic affiliate, subsidiary, or business unit, or any of their affiliated companies or divisions. Except as provided above, the rights and obligations under this agreement may not be transferred to any third party without the written consent of the other party.

Liability of HealthCert 365

HealthCert365 has taken reasonable measures to ensure that the Services are virus-free, but no warranty is given that the Services are free from infection from viruses etc., and HealthCert365 shall have no liability if this is not the case. To the extent permitted by law, HealthCert365 disclaims all warranties with respect to the Services, either express or implied, including but not limited to any implied warranties of suitability or fitness for any particular purpose.

Privacy Policy and Confidentiality

Refer to HealthCert Education’s privacy policy at https://www.healthcert.com/privacy-policy

Marketing

HealthCert365 shall be entitled to communicate with the Customer about important system updates and other pertinent information.

Refunds

When cancelling an annual subscription, all future charges associated with future years of the subscription will be cancelled. The Customer may notify us of the intent to cancel at any time; the cancellation will become effective at the end of the current annual billing period. The Customer will not receive a refund, prorated or otherwise, for the remainder of the annual term. However, the subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of the current annual billing period.