Proactive strategies to reduce medico-legal risk

When it comes to managing professional risk, prevention is often far better than trying to resolve a problem after it has occurred.

In this video, David Gardner, solicitor with APHD and former AHPRA investigator, shares three practical strategies clinicians can use to reduce your risk of complaints and better prepare for challenging situations.

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What's covered in the video

David's top three tips include:

1. Keep thorough clinical records. Good documentation provides an important record of your clinical decision-making and can be your strongest defence if concerns are raised.

2. Seek advice early. Having a trusted mentor or senior colleague to discuss complex or uncertain situations demonstrates a proactive approach to managing risk.

3. Strengthen your communication skills. Even when an adverse clinical outcome occurs, clear, empathetic communication can help maintain trust and prevent the situation from escalating into a complaint.

David also highlights the importance of having clear policies and procedures in place before a complaint occurs. Knowing exactly what steps to take can make an already stressful situation far more manageable.

Watch the video above to hear David’s advice on taking a proactive approach to professional risk and complaints.

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Learn more about David Gardner and AHPD at www.ahpd.com.au